Frequently Asked Questions

(and less frequently asked questions)

We hope that we’ve set up a website that is as friendly and informative as a visit to our shop.  However, here’s an explanation of the way we work in case you wish to refer to it…

EUROPE AND BEYOND!
Having established a good track record of delivering orders within the UK, we're now ready to take on the world! So we've had an update on our website so that orders from outside the UK can be processed.

Easy Ordering

All prices are in pounds sterling and include VAT.  We have a recommended minimum order value of £10.00, so that it is cost effective in terms of time and postage for both you and us. For lower value order, you can choose Standard delivery to reduce the shipping cost.

As we handpick all our crystals and jewellery, each item is unique – so the one that you see is the one you get when buying from us.  We take items off the website once they have been sold, and aim to avoid any disappointment that items are no longer available.  If it turns out that a second person buys an item before we’ve removed it, please be assured that we will offer an alternative or fully refund that person.

Items will be added to your basket once you’ve clicked to buy them, and you will see them appear in your basket on the right-hand side of your screen.

You can view your basket, where you will be able to see what the postage cost will be, and remove any items if you wish. 

FOR LOWER VALUE ORDERS - Once you have added an item to the shopping cart, you can click on Checkout and once you've entered your delivery address, you'll see a dropdown window below 'Delivery Option'.  Choose whether your parcel is Tracked & Signed for, or goes by standard mail.  Both services take 3-5 days within the UK, and 7-10 days to fly abroad. There is no tracking number for standard mail, so we can't be as helpful if there is a delay in you receiving your parcel. Instead, we are given proof of postage in the very rare circumstances that we have to claim a refund for post that has gone astray.

You can go back and continue shopping or click to move onto secure payment processing. This will take you to a Paypal site, where you’ll be asked for your normal details – card holder’s name and address, card number and the last three digits on the back.  You’ll be returned to our site once your payment has been processed.

Payment will not be taken, and your order will not be completed, until you have completed this stage with Paypal.

An email confirming your order will appear in your inbox shortly after.

Payment & Security

We are concerned for the security of your personal information and peace of mind, so we have chosen to work with Paypal for the Rainbow Spirit online shop.  They are trusted and recognised by the online retail industry. It is arguably safer than a card transaction in a shop or over the phone because the information is securely encrypted before being transmitted online.  At Rainbow Spirit, we do not receive or hold your credit card details at all.

Delivery Info

We are a secure shopping site, so delivery is made to the card holder’s address.

UK customers - we use Royal Mail Signed For to post your order, which provides insurance cover and a means of tracking the order if necessary, unless your order is below £40, and you have chosen Standard delivery.

Our commitment is that you receive your order within 5 working days.  If there is any problem or delay with your order, we’ll contact you by email to let you know and tell you how we’ll put things right.

We aim to treat your order with the same care and efficiency as if you had come into the shop personally, so we’ll be doing our best to get your items packed safely and down to the post office on the day that you order them.  That said, we’re realistic, and know that in the holidays we are all hands on deck, meeting and serving visitors to the area, so Graham abandoning the good ship Rainbow Spirit for the Post Office queue may not be immediately viable.

Overseas – we deliver to the USA and Europe. We apply our same high standards, and aim to ship your order within one day, and for it to be with you within 10 days by International Tracked & Signed, unless your order is below $20 and you have chosen for it to go by Standard delivery.

 

Postage Costs

We Britons have been weighed and measured by the Royal Mail in a new and complicated way that takes into account the dimensions as well as the weight of parcels.

Our website is set up to calculate the post price bracket that your parcel will fall into.  This takes into account the weight and dimensions of your order once it has been carefully padded and packed so that it will reach you safely.

 

Returns

These are a necessary evil. We would like you to be happy and confident in all your dealings with us, but sometimes there may be a reason for you to return an item.

Here is our returns policy:

• You have the right to return an item within 5 days of receipt.  Please email us for a returns label.  The item must reach us in the same condition that it left.  We will refund you the price of the item, less a restocking charge of 10%.
• If the item has been wrongly sent or is damaged then we will refund you the price of the item and the associated postage cost if you email us on receipt and return the goods within 10 days.
• For hygiene reasons, we are not able to accept returns for earrings.
• To save confusion, we do not exchange items.  We will cancel or refund your order and request that you place a new order.

 

Website Terms

We have copyright over all photographs and artwork on the site.  Please do not copy them or use them for anything else.

The information we provide is based on our training, reading and clinical experience.  It is offered for interest and as a guide.  It should not be taken as an alternative to seeking professional medical advice.  Always consult a GP if you have symptoms that persist or worry you.

 

Privacy

Rainbow Spirit’s online shop has been constructed to meet industry guidelines on privacy. 

We will maintain your privacy whilst you are using our site, by not storing anything on your computer that will personally identify you to us.  We do use cookies (small files that tell your computer how to display images) in order to enhance the performance of our website.  We only record information from you that is necessary in fulfilling your order, and do not use these details for any other purpose.  We do not send spam emails, but only contact you this way in relation to processing your order, or if you have opted to receive our newsletter.

 

Less Frequently Asked Questions:

There are moments when there really seems no adequate or appropriate answer to a questions asked of us... Here's some choice samples:

• "Do you do horses?"
• "Have you got any Kryptonite?"
• "Do the worry stones give your worries?"
• "Do you have glass balls?" (no, it's just the way I walk.....?)
• "Do you sell plaster of Paris / curtain tie-backs / hurricane lamps / buttons?"
• "Well, it's Christmas, it happens only once, doesn't it?"
• "Where's your crystal?"
• "Are these insest sticks?"

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